Support

Get the app

ESL Staff runs on iPhone and Android and is only for league employees. When the league adds you, you get an invite email from the league.

1. On your phone, tap the link in the invite email and choose your password within 7 days. Nobody else, including the league office, will know it. If the link has expired, ask the league office to send the invite again.
2. If your phone offers to save the password, tap Save. Then tap Get the ESL Staff app, which goes to the download page: the App Store on an iPhone, Google Play on an Android phone. Install ESL Staff.
3. Open ESL Staff and sign in with the email your invite came to and your new password.
4. Read how the app uses your location, then allow the permissions it asks for. You can check them any time on the app’s Info tab with Check permissions.

Reset your password

1. On the app’s sign-in screen, tap Forgot password?
2. Enter your work email address.
3. Open the email from the league and tap the link within one hour.
4. Choose a new password and sign in with it.

Not at your phone? You can also reset your password on the web. If the email does not arrive within a few minutes, check your spam or junk folder, and make sure you used the work address the league has for you.

Common questions

I forgot to clock out, or a punch is wrong

Open the History tab and tap Request a correction. Choose the punch, the right time and a short reason. An administrator reviews it, and you can see its status in the app.

The app says I can’t clock in

It names what is missing, such as Location or Motion & Fitness (Physical activity on Android). Tap the button to open Settings, turn it on, and come back to the app.

I have no signal

Punch as usual. The app saves everything on your phone and sends it as soon as you are back online. Punches waiting to go out are marked Waiting to sync.

How do I place a sign or banner?

On a signs and banners shift, tap Place a sign or banner where you put it up. Choose Sign or Banner, tap Take photo and photograph it where it stands, add a note if you like, then tap Save. The app saves the photo with your location and the time, and sends them as soon as you have signal. The first time, the app asks to use the camera. If Camera is off, the app shows a button to open Settings; your shift and route are still recorded.

How do I work a field flyers route?

Tap Clock in, choose Field flyers, then choose your route. (Field flyers appears for flyer staff once the league has set up a route.) The app shows the field to go to now. Tap Directions to open your maps app. On an iPhone with Google Maps installed, you can choose it over Apple Maps on the Info tab. Walk the parking lot, and when you leave, the next field comes up. Tap any field in the list to go to it out of order. Tap Skip this field if you can’t do one, and add a reason if you like, for example a locked gate.

What does the app do with my location?

It uses your location only while you are clocked in, and never on a meal break or off the clock. The privacy policy explains exactly what it collects and who can see it.

Contact us

Email us with your name and what you were trying to do. Please never send your password. For anything about a shift that is happening right now, also tell your manager.

Or write to us at: